The Best Rate Guarantee does not apply to taxes, gratuities or any additional resort or guest charges or fees that might apply at Plataran Hotels and Resort. Claims must be submitted at least 24 hours before the standard check-in time at the applicable hotel.
Qualified rate means it satisfies all the terms and conditions of the Best rate guarantee program including the required timeframe of receipt of the claim 24 hours prior to the standard check-in time at the applicable hotel.
Plataran Hotels and Resort will make available the best guest room rates for Hotels and Resort on Plataran website. In the unlikely event that a lower rate at Plataran Hotel is made available on a non-Plataran Website or non-Plataran mobile application (the competing rate) upon its receipt of claim that satisfies Best Guarantee terms and Conditions, Plataran will honor that competing rate and provide the individual that submitted the valid claim with additional 20% additional discount at the competing rate per room per night.
For the Competing Rate to be valid at a Plataran Hotel, it must be a currently available lower published room rate available online on the same number of guests, the same room type, with a similar view and room size, and include similar or additional value-added amenities (e.g., free breakfast).
The Best Rate Guarantee does not apply to: